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Technologist , Open Internet DevOps

Technologist, Open Internet DevOps

Put your tech skills to work on a global mission.

The Open Technology Institute is looking for a technologist with a passion for the open internet and experience in devops to join our team, supporting the Measurement Lab (M-Lab) platform.

This isn't your typical systems admin role.

M-Lab is the largest open internet measurement platform in the world, hosting internet-scale measurement experiments and releasing all data into the public domain (CC0). M-Lab advances network research and empowers the public with useful information about broadband and mobile connections, enhancing internet transparency, and helping to promote and sustain a healthy, innovative internet. Read more about the project at or explore the data on

M-Lab is a consortium initiative of the Open Technology Institute (OTI), Google, and Princeton’s PlanetLab. The Open Technology Institute (OTI) works at the intersection of technology and policy to ensure that every community has equitable access to digital technology and its benefits, with a focus on ensuring universal access to an internet that is both open and secure. OTI’s staff includes noted experts who work closely with a diverse team of lawyers, policy experts, technologists, social scientists, and data analysts, bringing a unique multidisciplinary approach to its social justice-driven mission. OTI is housed within New America, a nonprofit, nonpartisan public policy institute that invests in new thinkers and new ideas to address the next generation of challenges facing the United States. Find out more about OTI and our values:

The M-Lab team interacts regularly with external partners and users around the world--including researchers, activists, analysts, experiment developers, and local M-Lab site hosts--to help them do research, develop and publicize new use cases, collaborative partnerships, deployment models, measurement tools, experimental methodologies, and data analyses. Day to day on M-Lab can involve anything from coordinating with partners, installing new measurement sites, resolving issues on the other side of the world, to analyzing platform and measurement data to support the program.

Ideally the position will be based in Washington, DC but we're open to considering arrangements for the right candidate to be based in New York City or other remote locations.

Core Responsibilities include:

  • Remote management, deployment, installation and setup of new measurement sites
  • Quality assurance testing of changes or developments to the platform, e.g. new experiment versions, new platform releases, new hardware
  • Troubleshooting and analysis of platform issues
  • Respond to and resolve platform alerts
  • Design new alerts or refine existing one
  • Build new tools and documentation to simplify existing processes


  • Three (3) - seven (7) years of experience building and supporting applications or managing systems, for example programming software, deploying applications or services, and administering systems
  • Experience with Linux, bash, Python, Prometheus and Grafana
  • Experience with Docker and Kubernetes
  • Experience with git and source control management
  • Effective organizational and communication skills
  • Familiarity with the Go language, or willingness to learn
  • Willingness to tinker and solve problems with technology
  • Interest in internet architecture, measurement, and policy
  • Willingness to learn new tools

Nice to haves:

  • Experience coordinating across many different types of stakeholder groups
  • Familiarity with SQL, BigQuery, R
  • Familiarity with Ansible
  • Familiarity with Google Cloud Platform
  • Experience with supporting end-users and helping users to troubleshoot and fix issue

Application Process:

Submit a cover letter and resume. We highly recommend including projects or code samples in the application (you can link to Github or add an attachment to the application).

New America is an equal opportunity employer committed to hiring a diverse workforce at all levels of the organization thereby creating a culture that allows us to better serve our clientele, our employees and our communities. We value and encourage the contributions of our employees and strive to create an environment where everyone can reach their full potential and drive outstanding results. All qualified applicants will receive consideration for employment without regard to race, national origin, age, sex, religion, disability, sexual orientation, marital status, veteran status, gender identity or expression, or any other basis protected by local, state, or federal law. This policy applies with regard to all aspects of one’s employment, including hiring, transfer, promotion, compensation, eligibility for benefits, and termination. 

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